✔Order Status
Thanks for checking in—your order is still on track.
📦Label vs. First Scan
When we print a shipping label you receive the tracking number immediately, but the carrier hasn’t scanned the package yet.
⏱Processing & Pickup
Normal processing is 3–7 business days, followed by 3–5 business days in transit once the carrier picks up.
⏲First Scan Timing
Some carriers scan at pickup, others at their first sort facility. The first movement may appear within a few hours—or occasionally 24–36 hrs.
📞What to Do Next
If no movement shows after 36 hours, reply to this email or call 972‑552‑7246 (Mon–Fri, 9 a.m.–5 p.m. CT) and we’ll investigate.
🔍Quick Tracking Tip
Clicking the tracking number in your shipment email will always pull the latest scan directly from the carrier’s site.
We appreciate your patience and will keep you posted until your order arrives.
💡Adds 3–7 / 3–5‑Day Windows
Sets clear expectations and aligns with published policy.
⚒Numbered Steps & Bold Headers
Lets customers skim quickly—especially on mobile.
♻36‑Hour Checkpoint
Gives a defined point to escalate without over‑promising.
✨Internal Escalation Path
Keeps follow‑up within help‑desk guidelines—no unnecessary carrier hand‑offs.