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❓What are the storefront hours of operation for Grabagun.com?
We're here to provide you with convenient service and support. Our storefront is open during the following hours:
- Monday-Friday: 9:00 a.m. – 5:00 p.m. Central Time
- Closed on Saturdays, Sundays, and major holidays.
- We value your safety and comfort, and we adhere to social distancing recommendations.
❓In-store services for Texas residents
- In-store ordering during business hours. Please arrive by 4:00 p.m. for ample processing time.
- "Local Pickup" for firearms. Follow our website instructions to pick up your purchased firearm directly from our Coppell, TX storefront.
❓Firearm "Local Pickup" Timeline
We aim to have firearm "Local Pickup" orders ready within 3–5 business days. Upon readiness, you'll receive a "Ready for Pickup" email. Processing time may vary based on availability and warehouse location. Kindly wait for this email before visiting our storefront.
❓Order Completion Notice
Remember to complete necessary paperwork for firearm ownership at our storefront within 10 business days of receiving the "Ready for Pickup" email. Any delay may lead to order cancellation and refund.
❓Additional Information
For personalized assistance or in-person queries before purchase, feel free to visit our storefront during business hours. Keep in mind that you'll need to return for paperwork and firearm ownership completion.
❓Contact Information
- Website: www.Grabagun.com
- Email: support@grabagun.com
- Phone: (972) 552-7246
- Fax: (972) 304-6214
❓Tracking Label Void and Replacement
Sometimes, we may need to void a shipping label due to label errors, printing issues, or attachment mistakes. If your tracking shows "Order Canceled," we likely created a new label and voided the original.
Each label has a unique tracking number. When voided, the original number becomes invalid and may display as canceled on the carrier’s site. Our system doesn’t yet auto-send a replacement tracking email, but our team aims to email the new number manually. If you haven’t received it, please contact us to request the updated tracking details.
To request assistance, email support@grabagun.com or call (972) 552-7246 during business hours (Mon–Fri, 9:00 a.m. – 5:00 p.m. CT, excluding major holidays). We're committed to resolving any confusion and ensuring your package reaches you smoothly.
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