Q: Why didn't my entire order ship together? A: At GrabAGun.com, our aim is to get your order on its way to you as swiftly as possible. When you place an order with multiple items, it's common for individual items to finish processing at different times. This processing time variation can occur due to a range of factors, including item availability and warehouse locations. To minimize delays, we often use a split-shipment approach for multi-item orders. This means that an order with multiple items might ship in separate packages and at different times. Each package could contain multiple items.
To clarify your situation, here's what you can do:
Check Your Email: If you've received only part of your order in a package that has already arrived, it's likely that the split-shipment system is in place. Check your email inbox for tracking information. We send a separate tracking email for each package. This email will help you monitor the status of each shipment on the carrier's website.
Track Unshipped Items: If you haven't received tracking emails for all the items you ordered, it means those items are still in the processing phase. Don't worry, we're working diligently to ship them as swiftly as possible.
Contact Us if Needed: If more than 5-7 business days have passed, and you're still missing tracking information for some items, please feel free to reach out to our customer service team. You can send an email to email@example.com or give us a call during our business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central time, excluding major holidays.
Your satisfaction is our priority, and we're here to ensure your shopping experience with us is smooth and transparent. Please know that we're dedicated to resolving any concerns you might have regarding your order.