Q: Where is my refund?
A: We understand how important it is to see refunds processed and returned to your account in a timely manner. Here's an overview of the refund process and what you can expect:
Refund Process: While pending charges on credit card accounts show up quickly, refunds operate differently. Typically, pending refunds do not appear on credit card accounts right away. Refunds only become visible once they've been fully processed and the funds are reinstated into your account.
Our Commitment: At GrabAGun.com, our aim is to process all approved refunds within 1 business day from the approval time. However, this step in our system is just the beginning. Due to how banks handle refunds, the entire process takes longer. Normally, it takes around 5-7 business days for a refund to be accepted, reviewed, and released by your financial institution into your account or credit line.
Bank Policies: The duration for processing refunds can vary based on your bank's specific policies. If you'd like more information about when refunds are released into your account, we recommend reaching out to your financial institution directly.
Get in Touch: If you don't see your refund from us in your account after 7 business days, please don't hesitate to contact us. We're here to assist you throughout this process.
Please Note: If we have already approved a refund for you, you should have received an email containing the refund receipt within a business day. This email is sent when we process the refunds and includes essential details such as the refunded amount and processing time. If more than a business day has passed and you haven't received this email, don't worry. You can contact us for a duplicate copy of your refund receipt.
If you need assistance or have further questions, please reach out to us via email at email@example.com or give us a call during normal business hours at (972) 552-7246. We're here to provide you with the support you need during this process.