Tracking Label Void and Replacement
A: Sometimes, though not often, we may need to void a shipping label for various reasons. This could be due to errors on the label, issues during printing or application, or accidental attachment to the wrong package. While we strive to keep these situations to a minimum, they can occur due to the high volume of packages we handle. If you've received a tracking email from us but notice that the tracking shows the order as canceled, it's likely because we had to create a new label for your package. The concept of a voided label may cause confusion and frustration, and we apologize for any inconvenience this might cause.
Each shipping label has a unique tracking number. When a label is voided and replaced, the original tracking number becomes void as well. This means that the original tracking number might display as "Order Canceled" on the carrier's tracking website. Currently, our system doesn't automatically send a new tracking email when a replacement label is generated, but we're actively working to address this issue. While our shipping personnel are encouraged to manually send a new tracking email in such cases, there might be instances where they forget. In such cases, we can manually send you the new tracking number or provide it over the phone, based on your preference.
If you find that your tracking information indicates your order was canceled, kindly reach out to us at firstname.lastname@example.org and let us know about the situation. We will investigate the matter for you. In most instances, a shipping label was voided, and your order is on its way with a replacement label. If that's the case, we can email you the new tracking information so you can monitor your package's journey to you.
Should you wish to speak with one of our Customer Service Representatives, feel free to call us at (972) 552-7246 during our regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. Central time, excluding major holidays).
We value your business, your patience, and your understanding. We're committed to being your reliable source for all your firearms, accessories, and ammunition needs for years to come. Thank you for making GrabAGun.com your preferred supplier.